Refund Policy
Last updated: 1.1.2026
Emma Ekholm – Acupuncture & AcuEnergetics provides appointment-based health services. This Refund Policy outlines when refunds may or may not be applicable.
Services
Due to the nature of appointment-based services, refunds are not provided for services already delivered.
Once a session has taken place, it is considered completed and non-refundable.
Cancellations and missed appointments
Refunds are not provided for:
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appointments cancelled within 24 hours of the scheduled time
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missed appointments (no-shows)
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late arrivals resulting in a shortened session
These situations are covered under the clinic’s Cancellation and No-Show Policy.
Prepaid session
If you have prepaid for a session and need to cancel or reschedule with more than 24 hours’ notice, the payment may be transferred to a future appointment.
Refunds for prepaid sessions are generally not offered, except where required under Australian Consumer Law.
Exceptional circumstances
Refunds may be considered in exceptional circumstances, such as:
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practitioner cancellation
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serious or unforeseen circumstances at the practitioner’s discretion
Any approved refund will be processed using the original payment method.
Australian Consumer Law
Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law. You are entitled to a refund or remedy where a service is not provided with due care and skill, or where required by law.
Contact
If you have questions about this Refund Policy, please contact:
Emma Ekholm
Email: acuemma1@gmail.com
Phone: 0403 142 860