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Privacy Policy

Last updated: 1.1.2026

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Emma Ekholm is committed to protecting your privacy and handling your personal information in a respectful and transparent way. This Privacy Policy explains how personal information is collected, used, stored and disclosed in connection with this website and my services.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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1. What information is collected

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I may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Date of birth

  • Emergency contact details

  • Health information provided via intake forms or consent/waiver forms

  • Appointment and booking details

  • Payment-related information (processed via third-party providers)

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This information may be collected when you:

  • submit a contact form

  • book an appointment

  • complete an intake or consent form

  • communicate via email, phone or text

  • browse this website

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2. How information is collected

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Information is collected through:

  • website forms (via Wix)

  • online booking systems (e.g. Square)

  • email, phone or SMS communication

  • in-clinic intake and consent forms

 

Some information (such as IP address or device data) may be collected automatically through website analytics tools.

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3. Why information is collected

 

Your information is collected for the purpose of:

  • providing acupuncture and/or AcuEnergetics services

  • managing bookings and appointments

  • communicating with you about your care

  • maintaining clinical records

  • processing payments

  • meeting legal, regulatory and professional obligations

 

Health information is collected only where necessary and with your consent.

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4. Use and disclosure of information

 

Your personal information is kept confidential and is not sold or rented to third parties.

Information may be shared only when:

  • required to provide services (e.g. booking or payment platforms)

  • required by law or regulatory authorities

  • necessary to prevent serious risk to health or safety

 

Third-party services used by this website may include:

  • Wix (website hosting and forms)

  • Square (online booking and payment processing)

 

These providers have their own privacy policies and security practices.

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5. Storage and security

 

Reasonable steps are taken to protect your personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely in digital systems and accessed only when necessary for professional purposes.

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6. Access and correction

 

You have the right to:

  • request access to the personal information held about you

  • request correction of inaccurate or outdated information

 

Requests can be made by contacting me using the details below.

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7. Minors’ information

 

Personal information for clients under 18 years of age is collected only with the consent of a parent or legal guardian.

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8. Cookies and website analytics

 

This website may use cookies or similar technologies to improve user experience and analyse website traffic. You can modify your browser settings to disable cookies if you prefer.

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9. Changes to this policy

 

This Privacy Policy may be updated from time to time. The most current version will always be available on this website.

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10. Contact details

 

If you have any questions about this Privacy Policy or how your information is handled, please contact:

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Emma Ekholm
Email: acuemma1@gmail.com
Phone: 0403 142 860

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